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Chantelle: Living the Dream
We are excited to announce that Marbella Stretch have just finished filming for GMTV & E4 ‘Chantelle...Read More
Living in the Sun
Marbella Stretch Limos were featured in the popular BBC1 show 'Living in the Sun' where we were foll...Read More
Marbella Stretch Limousines Terms & Conditions
1. Agreed Price, Deposits, Cancellation And Balances
A. Agreed PriceThe agreed price is the amount agreed between the Marbella Stretch Limousines and you the customer, based on and is limited to the instructions given as set out in the requirements area overleaf. Changes following on from this booking that you may want/like to make will be subject to our ability to accommodate those changes and may be subject to further cost(s).
B. DepositsAll bookings made are confirmed by way of an advance deposit. Normally, a deposit of €100 is required on saloons and limousines. For weddings and other special events an advance deposit of €200 is required.
C. CancellationShould you cancel within 14 (fourteen) days of the date the vehicle(s) is/are required the deposit will be deemed non-refundable. In the event the booking is cancelled within 96 hours (four days) of the date the vehicle(s) is/are required you the customer will be charged 100% of the balance owed. Where a booking is made for a wedding or other special event(s) this will mean that the period where the whole balance will become due will be extended to 28 (twenty eight) days.
D. BalanceUnder normal circumstances balances due are payable at the time and place of the first pick-up. Alternatively, you may pay the balance in advance at the Marbella Stretch Limousines offices in cash or by cheque or by mailing a cheque for the balance due allowing enough time (minimum of 7 (seven) days) for the cheque to be cleared to ensure cleared funds are deposited to our account prior to the requirements being carried out by us. Personal or business cheques or drafts or foreign currency are not acceptable as final payment on the day of the requirement unless prior consent by a manager from Marbella Stretch Limousines has been given. Balances settled in advance using a credit card/charge card or other electronic transfer would be subject to a surcharge of 5% (five percent) of each transaction amount.
2. Grace PeriodMarbella Stretch Limousines strives always to be at all pickup point(s) in advance of the time(s) agreed. However, there may be causes that may from time to time occasionally prevent us from meeting these aims such as inclement weather; road traffic accidents; road resurfacing and suchlike events outside our control. Reasonably therefore we need to have under these circumstances to build into our schedule(s) a period of up to 30 (thirty) minutes grace. In any event a grace period is invoked, in whole or in part, the time of adjusted time(s) will be made up during or after the period of hire, schedules permitting.
3. DamagesDamages, subsequently cost(s) of repair(s) of such damage(s) to the limousine(s) hired as used by you the customer and/or your guests howsoever caused is your responsibility. Additionally, in the event that one of the party is sick in the limousine we will charge €200 to make good the vehicle.
Where the booking was secured using a credit/charge-card you the customer here agree that we may deduct from that card damages as they have arisen. In the event that a credit/charge-card was not used for securing the booking we will invoice you directly should the additional payment(s) not be made on the night.
4. OvertimeOvertime charges begin immediately following the end of pre-agreed the Marbella Stretch Limousines contract end time as set out in the box overleaf titled requirements ends. Under this agreement the overtime rate per hour or part thereof shall be as that as is noted in the box titled per vehicle overtime rate. Overtime is not a given.
Built into each booking is 15 minutes grace to you the client. If you have not contacted us within 15 minutes of your booking commencing then your chauffeur will leave and you will be charged the full amount of the booking.
5. Lost PropertyMarbella Stretch Limousines take every care to keep you the customer and your property safe. We cannot, however, under any circumstances take any responsibility for property lost or left or assumed left at any time in the vehicle(s). Make sure that you check and remove all personal property - yours and or your guest(s) - from the limousine(s) whenever you are dropped off, including interim drop(s). In the event any property is found by us and is returned to the depot it is you the customer’s responsibility to recover said property from our depot and any costs of doing so are yours and yours alone.
6. BreakdownMarbella Stretch Limousines make every effort to maintain its fleet as often and as thoroughly as it possibly can, Marbella Stretch Limousines has therefore made all reasonable efforts to ensure that the limousine(s) is/are in the best and most reliable condition and are thereby fit for the purpose of use. In such event should a mechanical breakdown occur outside its control Marbella Stretch Limousines cannot therefore be responsible for mechanical breakdown nor for the impact that those unforeseen event(s) might then or thereafter have.
7. Airport RequirementsWhere Marbella Stretch Limousines are retained to collect the customer from arriving flight(s), in particularly inbound international flight(s), the customer is required to telephone Marbella Stretch Limousines (+34) 607 948 538 before departing the departure airport to reconfirm the pick-up requirements and to obtain from Marbella Stretch Limousines the relevant chauffeur’s mobile/cell phone number. Upon arrival at the Spanish airport, once you have cleared customs, you need to call the chauffeur’s mobile/cell phone so he/she may make his/her way from the holding parking facilities on the airport periphery. Marbella Stretch Limousines will not be held liable for any delays or inconveniences howsoever caused if any or the whole of the forgoing is not complied with.
8. Vehicle RequestedMarbella Stretch Limousines will provide the vehicle requested. However, notwithstanding clause 6 above, in the event due to circumstances beyond our control the vehicle requested cannot be provided either for the first, the final or other and interim journeys booked we reserve the right and need to provide substitute vehicle(s) of equal or similar standing and capacity.
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